Want To Be Good At Sales? Let Complete One Show You How!

What Makes A Good Sales Person?

A study published in psychological science shows that extroverts and introverts overall get the same results. It is the people who are able to adapt to the situation and individual customers who perform greatest. Picking up on behavioural cues from potential customers is what has the biggest effect on whether a sale is made or not.

Complete One have compiled a list of what we believe are the key traits of successful sales people.

1.Assertiveness

Take control, by being assertive it allows you to move a sales situation forward without offending or frustrating the customer. Think of it as being located halfway between passivity and aggressiveness.




2. Empathy


Adapting your behaviour to the customer's moods and emotions. The first step in being able to empathise is listening and observing, recognising their mood allows you to adapt your pitch to generate the best result. You must be able to relax and relate and put the customer at ease.


3. Problem Solving

There are an abundance of problem makers, what every successful sales person needs to learn is problem solving. Creating new ways to satisfy the customer's needs, both financial (the ROI of your offering) and emotional–such as the customer's need to be convinced that your and your firm are reputable and reliable.

4. Positive Attitude

A positive attitude is quite possible the most important skill to be learned or trait possessed that can make the difference. Optimism helps you maintain a sense of balance when things go awry.

Learning and implementing the 4 traits identified above can turn anyone into a successful sales person. It is a common misconception that the best sales people are loud, outgoing and extroverted. I know from my own personal experience that anyone can become great at sales, it's not built into your DNA, while some people might have natural ability it is also something that can be learned” said Glen Lowes MD at Complete One