Complete One: Have British companies become the masters of customer service?

Sales and marketing firm, Complete One are thrilled by the news that British companies appear to be outdoing American businesses when it comes to customer service.

American businesses have always been famous for their extreme customer service. Whilst many people would see their customer service as over the top, it has really worked in America and many businesses have generated great success through their excited attitudes towards their customers.

However, according to new research it appears that British businesses are now wowing their customers, more than ever before, with their great customer service and attention to detail. Complete One has revealed how some UK businesses are leading the way when it comes to customer service:

UK-based Red Carnation Hotels are leading the way in the service stakes, recently taking four of the coveted positions in the 2015 Conde Nast Traveller 100 Bes Hotels and Resorts in The World's reader's choice awards.

Their flagship Milestone Hotel in Kensington is delighting travellers with their amazing levels of care. For example, every guest's preferences are researched – even if they are visiting for the first time – so that staff can provide 'TNTs' – Tiny Noticeable Touches. This could be a favourite soap or a rare bottle of wine. If it's important to the guest they'll make it happen.

Fine jewellers Boodles are as quintessentially British as afternoon tea. The 217-year-old family business is steeped in history; they design and make stunning jewellery and host some of the best social events in the calendar. But it's their level of customer service that sets them apart.

Jamie Bennett, manager at Boodles' flagship Bond Street store recently flew to Hong Kong to take a client to lunch. This particular client had wanted a rare Patek Philippe watch. When Boodles were allocated one, Jamie decided to deliver it personally.

Complete One believes that these examples of going above and beyond for clients are exactly something which they have taken on board. The firm gets to know every one of their consumers on a personal level by connecting with them face-to-face. This way they are able to understand their consumers better and find services and products that really suit their needs.

Complete One is an outsourced sales and marketing firm based in Newcastle. The firm specialises in unique marketing techniques in order to deliver increased customer acquisition, brand awareness and brand loyalty to their clients. To do this they develop personalised marketing campaigns and take these to consumers via face-to-face marketing methods in order to create long-lasting and personal business connections between brand and consumer.

Source: http://www.managers.org.uk/insights/news/2015/october/how-british-companies-are-becoming-the-new-masters-of-customer-service-excellence

Complete One is urging companies to bring back the human element

Brand loyalty is consistently falling, and Newcastle-based direct marketing specialist Complete One is urging companies to use direct and personalised marketing strategies to retain and win customers back.

Complete One was founded in Newcastle in 2012 by Managing Director Glen Lowes in response to a gap in the market for interactive and personalised marketing solutions. “Research was showing that consumers were becoming turned off by consistent, identical, above the line marketing solutions and I saw an opportunity to capitalise on that and offer alternative marketing solutions,” said Managing Director at Complete One, Glen Lowes. 

Rather than high-cost, unmeasurable and impersonal marketing strategies, customer acquisition specialists Complete One offer cost-effective, measurable and tailor-made marketing solutions that deliver ‘the personal touch’ and guarantee high ROI. 

 Complete One believes it is through the use of the human element that it has been able to build brand loyalty for their clients. Using in-person promotions, at Complete One they go direct to customers. Meeting with customers in person allows them to build relationships, handle queries and instill consumer confidence. 

 Complete One believes in-person promotions are far more effective than digital advertising. Face-to-face marketing strategies mean Complete One is not limited to words on a billboard or seconds on a TV advert. Face-to-face interactions are hard to ignore or overlook. Companies spend millions of pounds on advertising campaigns that provide no real accurate, measurable results and feedback. The way people view TV is changing and as a result marketing has been forced to evolve. 

 Complete One recently acquired a new client to its portfolio: one of the UK’s leading broadband and telecoms providers. They have fast gained a reputation for delivering both quality and quantity results for their clients. “The key to our success, without a doubt, is the human element. We have high customer service standards and we are committed to delivering an outstanding customer experience every time. Human interaction is the strategy that allows us to maintain high customer service standards and build brand loyalty for our clients,“ said Glen Lowes. 

Complete One is an ambitious and dynamic outsourced sales and marketing company based in the heart of Newcastle's city centre. At Complete One they specialise in customer acquisition through in-person promotions at events and venues throughout the North East.  Their expertise lies in increasing market share and raising brand awareness, for their client portfolio, through face-to-face promotional marketing and sales campaigns.  In a world of ever advancing technologies, Complete One offers clients something that is often lacking in today’s digital world: the personal touch. 

Complete One on track for a record-breaking year

Complete One is one of the fastest growing outsourced sales and marketing firms in the North East. Since they opened in 2012 they have experienced tremendous success and they are on track to have a record breaking year.

This year, Complete One extended its market reach across the UK and Scotland, putting the firm well on its way to becoming a dominant force in the direct marketing and sales industry in the UK. Most recently the firm has extended its client portfolio, acquiring one of 

Established by Managing Director Glen Lowes back in 2012,Complete One was launched in response to a gap in the market for direct marketing solutions that deliver the personal touch. Complete One believes a lot of its success is due to its direct and personalised approach. Rather than high cost and impersonal digital advertisements that often fail to engage consumers, the direct approach Complete One uses allows them to build relationships with customers, instill consumer confidence and build brand loyalty.

Customer acquisition specialist Complete One believes that the catalyst for its success is its dedication to customer service and putting the customer first. They are committed to delivering an outstanding customer experience to ensure that they deliver both quality and quantity customer acquisition results for their clients.

Looking ahead to 2016, Complete One is planning to extend their market reach into the international market. The firm will be attending the Australian sales and marketing awards in January and they will be using that trip to do research.

This year has far exceeded expectations. “The growth we have experienced has been incredible.  I am extremely excited to have added to our client portfolio and I believe our new project is going to be the final piece in the puzzle to Complete One having a record-breaking year,” said Managing Director at Complete One, Glen Lowes.

Complete One is a young, ambitious and dynamic outsourced sales and marketing company, specialising in customer acquisition through in-person promotions. Their expertise lies in increasing market share and raising brand awareness for their client portfolio. Complete One achieve this through face-to-face promotional marketing and sales campaigns, at high profile events and venues. In a world of ever advancing technologies, the firm offers clients something that is often lacking in today's impersonal digital world, the personal touch. The firm believes it is their direct and personalised approach that has been the catalyst for their success. It's easy for people to forget a billboard they have walked past or a TV advert they have seen, however conversations have a lasting impact.

Complete One host Rising Star Seminar

On Saturday September 26th, Managing Director at Complete One, Glen Lowes hosted the firm’s first ever Rising Star seminar. The event took place at the upmarket and sophisticated 1930s-style Vermont Hotel. Business professionals from throughout the UK travelled to Newcastle to attend the event and the firm’s business associates from Edinburgh, Glasgow and Sheffield were also in attendance. The purpose of the seminar was to bring together individuals who are consistently performing to a high level and are well on their way to becoming future business owners.

The Vermont Hotel is within walking distance of the city’s main train station and next to Castle Keep. Set in a stunning location, the hotel was easy to get to and its great views made it ideal for networking drinks after the seminar.

The itinerary for the day included key note speakers who all spoke on specialised subjects, imparting knowledge to those in attendance that was designed to help them step up to the next level.

“The event was a huge success and I hope it will be the first of many. I am proud of everything we have achieved this year and I think events like this will play a huge part in our future development. It is vital that we recognise the people who are performing at a consistently high level and do everything we can to help them to learn, grown and develop into our future business partners,” said Managing Director at Complete One, Glen Lowes. 

These events are used to motivate and inspire the firm’s representatives and to provide opportunities for them to network and build relationships with other sales and marketing professionals who share the same passion and enthusiasm for the industry. 

Since Complete One launched in Newcastle back in 2012, the firm has experienced tremendous growth and now operate in 4 cities across the UK. In 2016 the plan is to break into the European market, taking the Complete One brand international. These events play a pivotal role in helping to develop the firm’s representatives. 

Complete One is one of the fastest growing and most exciting companies in the North East. It is a young, ambitious and dynamic outsourced sales and marketing company, specialising in customer acquisition through events based promotional marketing and sales campaigns at events and venues throughout Newcastle. Its expertise lies in increasing market share and raising brand awareness for their client portfolio. Complete One achieves this through face-to-face promotional marketing and sales campaigns, at high profile events and venues. In a world of ever-advancing technologies, the firm offers clients something that is often lacking in today's impersonal digital world, the personal touch. The firm believes it is their direct and personalised approach that has been the catalyst for their success. It's easy for people to forget a billboard they have walked past or a TV advert they have seen, however conversations have a lasting impact. The direct marketing and sales specialists have plans to expand into a further 2 markets by the end of the last financial quarter, the location for these new projects is yet to be disclosed.

Rumors surface of potential Complete One expansion into Leeds

Following a business trip to Leeds where the firm conducted market research, rumors have now surfaced that Leeds will the city where the firm opens their fifth office. 

Complete One was launched in Newcastle back in 2012 by Managing Director Glen Lowes.  They identified a gap in the market for more personalised and interactive marketing solutions.  The firm spent the first 18 months building strong foundations and laid some solid groundwork that acted as a springboard for the firm to begin blazing a trail through the direct marketing industry in 2014.    In Summer 2014 the firm expanded into Scotland, opening an office in the capital city, Edinburgh, a second Scottish office soon followed when 6 months later they opened an office in Scotland’s biggest city, Glasgow.  In July this year the firm opened their fourth office when they expanded into Sheffield.  The customer acquisition specialists are well on their way to establishing themselves as a dominant force in the direct marketing industry and they have plans to keep expanding following a recent business trip to Leeds. 

Managing Director at Complete One, Glen Lowes had marked Leeds as a potential location for the firm back in 2014, however that didn’t come into fruition with the firm focusing their efforts on the Scottish market, however following a recent business trip to the city, rumors have again surfaced that Complete One could be expanding their presence in Yorkshire, opening an office in Leeds, which would be their fifth in 3 years.

Looking ahead to 2016 Complete One want to expand further throughout the UK, but their main focus will be on breaking into the European market.  This has been a long-term goal for MD Glen Lowes and 2016 is the year they plan to make it happen.   “We have been making some incredible head-way in the UK and I believe breaking into the European market will mean the possibility of expanding and diversifying our client portfolio which is very exciting.” said Managing Director at Complete One Glen Lowes. 

Complete One are one of the fastest growing companies in the North East.  They are a young, ambitious and dynamic outsourced sales and marketing company, specialising in customer acquisition through in-person promotions.  Their expertise lies in increasing market share and raising brand awareness for their client portfolio through face-to-face promotional marketing and sales campaigns, at high profile events and venues.  In a world of ever advancing technologies, the firm offer their clients something that is often lacking in today’s digital world, ‘the personal touch’.

Complete One MD Takes Great Inspiration After Attending 3-Day Business Event

Following 12 months where the firm have experienced incredible success and expanded into 2 new locations, Managing Director at Complete One, Glen Lowes was invited to attend an exclusive 3-day business event in Birmingham.

Many of the UK's top business owners within the sales and marketing industry, as well as some of its rising stars, were invited to Birmingham which was the host city for this event.The event was scheduled over 3 days from 3rd to 5th of September.

The exclusive event boasted many guest speakers, some of which flew in especially.

The event was scheduled to gather together many of the UK's leaders in the sales and marketing industry, including Complete One. The primary objective was to teach and develop, but also to provide an environment for people to build new networking relationships as well as nurturing existing ones.Approaching the last financial quarter of the year it was a chance to see where everyone was at, reflect on what they have achieved to date and assess goals for the run up to the end of the year.

Day 1 was tailored to business owners that had experienced expansion.The purpose of the day was to provide advice and guidance on how to successfully expand a business and to ensure that any new offices being opened were being done so in the most effective and efficient way. With a firm strategy in place, business owners must ensure that they would have the best chance possible of succeeding.The guest speakers covered an array of topics including; the importance of spending time in new offices and having a hands-on approach in all expansions, learning how to rebound after setbacks as well as how to drive a business forward.

Day 2 was aimed at the business as a whole.One of the focal points was knowing when to go back to basics.The speaker stressed that sometimes people, not just in business, try and overcomplicate things when instead the best results tend to come from keeping it simple. Other subjects that were covered included setting targets and goals for development, driving sales and how to overcome factors that stop momentum.

The third day was more of a socialising event, with dinner and drinks at the Laurent-Perrier Champagne bar.

"I always feel incredibly fortunate whenever I am involved in events like the one in Birmingham.The topics covered, particularly on day 1, was incredibly relevant for myself and the company, as we will be looking to further expand the Complete One brand over the next 12 to 18 months.Having the opportunity to hear from guest speakers who are at the top of their game is very inspiring and I always come away from these events feeling motivated and inspired," said Managing Director at Complete One, Glen Lowes.

Complete One is an outsourced sales and marketing firm based in Newcastle. The firm specialises in a personalised form of direct marketing which allows them to make long-lasting connections with consumers, on behalf of their clients' brands. By working closely alongside their clients the firm are able to design and implement campaigns which are tailored to their target consumers. The firm then takes these campaigns directly to consumers via face-to-face marketing techniques. This personal connection often leads to increased customer acquisition, brand awareness and brand loyalty.  

Complete One Share Why This Year's Graduates Will Find More Opportunities with Start

Newcastle-based Complete One reveal to this year's graduates why they will find better opportunities with small businesses, rather than chasing large organisations.
 

It's the summer holidays which means one thing for businesses, a fresh influx of graduates have just entered the jobs market and are trying to integrate themselves into the fast-paced business world. Whilst many of these graduates may have their hopes set on a role with an established firm, Complete One share why there are more opportunities with start-ups.

The job market has faced many problems in recent years, particularly a skills shortage. A large number of companies view graduates as too inexperienced due to a lack of 'hands on' experience. When looking for work, many graduates view 'big brands' as the 'safe' option, however Complete One believes these are the ones who are missing out on more progressive, creative roles within smaller companies. 


For a lot of young people, working for a big brand won't be the right fit. While it will look good on a CV and the starting salary will no doubt be higher than what a start-up would be able to offer, big brands tend to have a set hierarchy and graduates are less likely to be exposed to the company's decision makers. 

Complete One believe graduates should opt for start-ups over well-established brands. Working with a start-up, graduates will gain experience in every part of the business, from finance to sales and marketing which could prove incredibly valuable in future. Working for a small business, roles are often more flexible and individuals have the opportunity to take on more responsibility than in a larger firm.

The firm have outlined their tips for small businesses to compete with big brands when it comes to attracting graduates. 

Build a brand

Businesses need to create a brand that is attractive to graduates. The brand should capture the firm's mission, culture, values and vision by creating a story and allowing people to see where they could fit in. 

Have an on-going recruitment process

Rather than being reactive and only seeking out talent when a position needs to be filled, Complete One believes to compete with big brands, small businesses should have an on-going recruitment process. This will maintain the company's profile in front of students. Be aware of times when graduates or school leavers will be looking for work placements. 

Get noticed

Big businesses have the advantage of large budgets when it comes to recruitment. Complete One urge small businesses to take cost-effective steps to get themselves noticed and get their company out there. This can be done either through giving talks at local events or offering work experience and other opportunities.

Complete One provide a structured career path for the people they work with via their business development program. It is a perfect fit for graduates and those looking to gain business experience. The program teaches all aspects of the firm's internal workings including; administration, brand protection, marketing and sales strategies, motivational and public speaking and project management. Essentially an accelerated learning program, it takes between 6 to 12 months to complete, depending on participant's ability to take on board and apply knowledge, as everyone learns at a different rate. The firm has a proven track record of developing young professionals into successful businessmen and women. They first started with one office in Newcastle when they launched back in 2012 and since then they have expanded massively, now operating in 4 cities across the UK. The firm are blazing a trail through the direct marketing industry and are well on their way to establishing themselves as a market leader. As the firm grows they have incredible opportunities for the individuals they work with to grow simultaneously, gaining invaluable business skills and knowledge along the way.