Complete One Countdown to Christmas

With the New Year rapidly approaching, at Complete One we have been reflecting on the year that's past and we are beginning to look ahead to 2015.


“When I sat down to review the year, and begin to plan and set goals for 2015, I was overawed by what we have achieved this year. This year has been our best year to date, and the tremendous success we experienced was largely unexpected If you had asked me this time last year where we would be 12 months later I could not have predicted the success we have had this year.” said Managing Director at Complete One, Glen Lowes


The start of the year set a precedent of what was to follow. In January we attended our industries National Awards Rally, in London, and we were among the award winners on the day when Managing Director Glen Lowes picked up an Outstanding Achievement award and Kirsty Pennal won a Top Performer award.

This year has involved a lot of travelling for us here at Complete One. We attended several business seminars across the globe in; Las Vegas, Barcelona, Dublin, London, Glasgow, Manchester and Birmingham. Being involved in these events is so important as it allows us to meet people in our industry who are doing incredibly well, meet new business associates and establish new networking links.


Our biggest business success this year was our expansion into Scotland. Our business partner Kirsty Pennal headed up the project as we opened our second office in Scotland's Capital City, Edinburgh, back in September. As our business expanded our client portfolio grew simultaneously. When we began working with a client in the financial sector, seeing us branch in promotional events marketing. This new acquisition will be the driving force behind our plans to expand further next year.


This year we continued our support for the Rainbow Valley charity. We attended their annual black tie ball at the Thistle Hotel Glasgow, in November. We believe that as we are blessed to have so much it is important to give back.

Looking ahead to 2015 we want to capitalise on the incredible momentum we've gained this year and we expect it to be bigger and better than ever! We already have more travel plans with business meetings arranged in Sydney, New York and Dublin. One of our biggest goals for next year is to further expand the Complete One brand. By the end of the first Financial Quarter of 2015 we will have expanded from 2 to 4 offices and by the end of the year that number will increase again as we plan to be in a minimum of 7 locations including; Glasgow, Newcastle, Edinburgh, Dublin, Leeds, Sheffield.


“2014 has really set the bar high! The success we have experienced this year has made me hungrier for more! I am so passionate about Complete One, the people we work with, and the work that we do and I want to expand our business and ideologies throughout the UK and beyond!” said Managing Director at Complete One, Glen Lowes





Complete One are an outsource sales and marketing company with offices in Edinburgh and Newcastle. We are one of the fastest growing companies in the North East. We specialise in below-line customer acquisition face to face promotional marketing / sales campaigns. Using our diverse expertise and experience we are confident we can get results for any brand. 

Complete One's Rising Star & Top Gun Weekend

On the first weekend of November we held a Rising Star & Top Gun weekend. These weekends are designed to recognise and reward the people in our business who have shown great consistency in their performance over the last couple of month sand also to give credit to the people who are new to the business and are already showing promising signs of being the next front runners. This time we had the opportunity to hold a joint event with our partners in our Edinburgh office.


The lucky winners were; Robyn Spoors, Rachel Robinson, Conall McGinnity and Kirsten Phelps.


The weekend kicked off with paint-balling at one of Scotland's top paint-balling venues Bedlam Paint-baling, in Edinburgh. Team Edinburgh versus Team Newcastle made it extremely competitive and the combat game was a big hit as always.

After the exertion of paint-balling we had a relaxing evening at a VIP Champagne Bar in Edinburgh City Centre.  

The weekend was a great team bonding session and was a well earned reward for those selected as the Top Guns and Rising Stars.  "With only 6 weeks left till the end of the year I am extremely confident this will be our best year yet at Complete One and our focus is on finding the next talented group who will be attending these events next year" said MD Glen Lowes

You Snooze, You Lose!

How many times did you hit the snooze button this morning? When you finally got our of bed were you feeling groggy and in need of a serious caffeine fix? Is that really how you want to start your day? The snooze button is not your friend.

“The temptation to hit the snooze button for an extra 5 minutes sleep can be overwhelming. By changing your habits and getting up and out of bed straight away you will wake up feeling fresher and ready to start the day.” said Managing Director Glen Lowes.    

Complete One share 4 tips to get you going bright and early; .


1/ Keep your alarm across the room


If your phone or alarm clock is next to your pillow then you're more likely to hit snooze. By having it out of reach, forcing yourself to get out of bed to put the alarm off the chance of getting up first time is much higher.


2/ Let there be light


To get a good nights sleep make sure you have no distractions, no TV or iPad, the room should be in absolute darkness. When you wake up you want the opposite, open your curtains and let the light shine through.


3/ Start with a shower


It might sound obvious but there are chemical reasons too. When you shower your brain releases the neurochemical dopamine, allowing you to start the day in a happier more relaxed state.


4/ Find your passion


Getting out of bed in the morning, especially in winter, is made 10 times easier if you have a passion. If it's not your career then find projects and goals so you wake up with exuberance.

Want To Be Good At Sales? Let Complete One Show You How!

What Makes A Good Sales Person?

A study published in psychological science shows that extroverts and introverts overall get the same results. It is the people who are able to adapt to the situation and individual customers who perform greatest. Picking up on behavioural cues from potential customers is what has the biggest effect on whether a sale is made or not.

Complete One have compiled a list of what we believe are the key traits of successful sales people.

1.Assertiveness

Take control, by being assertive it allows you to move a sales situation forward without offending or frustrating the customer. Think of it as being located halfway between passivity and aggressiveness.




2. Empathy


Adapting your behaviour to the customer's moods and emotions. The first step in being able to empathise is listening and observing, recognising their mood allows you to adapt your pitch to generate the best result. You must be able to relax and relate and put the customer at ease.


3. Problem Solving

There are an abundance of problem makers, what every successful sales person needs to learn is problem solving. Creating new ways to satisfy the customer's needs, both financial (the ROI of your offering) and emotional–such as the customer's need to be convinced that your and your firm are reputable and reliable.

4. Positive Attitude

A positive attitude is quite possible the most important skill to be learned or trait possessed that can make the difference. Optimism helps you maintain a sense of balance when things go awry.

Learning and implementing the 4 traits identified above can turn anyone into a successful sales person. It is a common misconception that the best sales people are loud, outgoing and extroverted. I know from my own personal experience that anyone can become great at sales, it's not built into your DNA, while some people might have natural ability it is also something that can be learned” said Glen Lowes MD at Complete One

Complete One MD Reflects On The Year So Far

Now in the last Financial Quarter, Managing Director Glen Lowes reflects on what has been an incredible year so far. 

Within the last 3 months we have acquired a new client to our portfolio and expanded into a new city, opening an office in Scotland's Capital City, Edinburgh, in June.  The last Financial Quarter is set to been the most lucrative part of the year and I am anticipating an exciting end to 2014.


We had massive success with our Telecoms client in the first half of the year which gave us the foundations and platform for growth and the opportunity to expand into Scotland, our expansion being led by Complete One business partner Kirsty Pennal. I wanted to take Complete One to the next level and when we had the opportunity to work with a large client in the finance sector, It seemed like a perfect fit.  After only 8 weeks working on our new campaign, our offices in both Newcastle and Edinburgh have already started seeing the rewards for the hard work and effort that goes into launching a new campaign.


Our goals for the the end of 2014 / early 2015 is to expand Complete One into 2 new cities in the UK, once achieved this will see growth of 400% in only 6 months.

Our new partnership led us into promotional events marketing, representing our clients in major events and venues throughout England and Scotland. Events marketing is the most rapidly expanding form of marketing, it's everywhere you look and has become a part of everyday life. Due to our early success representing our newest client we are looking to expand our client portfolio further before the end of the year.  

2015 is set to be Complete One's biggest year to date, we are looking forward to seeing who our next success stories and future business partners will be, assisting with our growth and expansion throughout the UK.  

Complete One Review The Benefits Of Event Marketing

Event marketing is the process of developing a themed exhibit, display, or presentation to promote a product, service, cause, or organisation using in-person engagement. It is a marketing strategy that allows for for direct interaction with customers. Event marketing is one of the fastest growing fields in marketing and advertising today, It is everywhere you look in today's culture.



In today’s buyer-empowered world, marketers need to seize every opportunity to build relationships and earn the trust of their prospective buyers and customers. The modern consumer has become more demanding and less loyal to brands. Events offer a unique opportunity for consumers to interact with brands to get a first hand sense of a company’s focus, perspective, and personality.



Getting more interactive with your consumers creates a bigger impact than digital advertising. Do you remember the last billboard you walked past or the last advert you seen on TV? Probably not! However you would remember the last conversation you had. Technology is advancing and companies need to keep up. The number of people watching pre-recorded programming is on the rise and therefore many adverts are not even being viewed thanks to the ability to fast forward pre-recorded programming.  Times are changing and evolving and your marketing strategies need to keep up.



“I believe the success of event marketing is down to consumers craving a more personalised shopping experience. Being able to interact with customers face to face, building that relationship, is what's too often missing in today's ever advancing technological world. Human interaction is what makes the difference.” said Managing Director Glen Lowes






Complete One are an outsource sales and marketing company with offices in Edinburgh and Newcastle. We recently acquired a new client allowing for expansion into promotional event marketing. Using our diverse expertise and experience we are confident we can get results for any brand.

Complete One On The Mobile App Market

When you woke up this morning, what was the first thing you did? For the majority of people it would be checking their phone, looking at their email, messages and social media accounts.  


The introduction of the first mass market, multi-functional smartphones in 2007 sparked the beginning of an age where our social media accounts, on-line banking and virtual games were available, on a hand held device, at the touch of a button. It is something that has now become second nature in the ever advancing technological world we live In and as a result the mobile application market is booming.


Rovio, the company behind one of the most popular games in the last few years, Angry Birds, reported just under $200 million in revenue for 2012. It also reported $71 million in profit for the year. Candy Crush Sage publisher King filed revealed in February 2014 that it had generated a whopping $1.88 billion in revenue in 2013 along with $1.98 billion in gross bookings.


A report from MarketsandMarkets suggests that the mobile app market will be worth an estimated £15 billion worldwide by 2015. According to the research firm’s ‘World Mobile Applications Market (2010 – 2015)’ report, the total global mobile applications market is expected to be worth $25 billion by 2015 (up from about $6.8 billion in 2010).


The value of of applications is evident with the multi-billion pound buy outs taking place. In 2012 Facebook purchased Instagram for $1 billion and last year Facebook founder Mark Zuckerberg purchased What'sapp for $19 billion and it's clear to see why with What'sapp growing at a rate of 1 million users a day, it has become the most popular instant messaging provider. The acquisition of these apps provides the opportunity for advertising across platforms which can generate milions in revenue.


“Apps have become a part of everyday life, whether it be using google maps for directions or checking your Facebook or Twitter pages, the market is gaining tremendous momentum and can foresee it continuing to be hugely successful for years to come.” ~ Managing Director Glen Lowes.