Complete One: Why being a good listener is vital to becoming successful in business

Sales and marketing specialists Complete One urge people to fine-tune their listening skills to maximise potential success rates.

Newcastle-based Complete One are confident that fine-tuning listening skills can enhance personal success across a variety of business situations. When building relationships and networking within business activities, professionals can be too keen to promote their abilities and accomplishments - it's important to understand the real asset they have is to listen and take an interest in those around them to achieve strong business links.

Complete One share their top tips on enhancing those listening skills:

1. Make eye contact – When establishing or maintaining a new relationship, it is crucial to engage and collect a better understanding of a given situation. A clear indicator of interest in a conversation is good eye contact and NVC (non-verbal communication). The firm is confident that personal connections will be enhanced if eye contact and NVC is kept positive during a discussion.

2. Only ask one question at a time – When listening to a conversation, it is good practice to wait until the end to ask any inquiries to avoid too many interruptions or redundant questions that would instead be covered by the speaker. When raising queries, Complete One believe it is important to only challenge one at a time.

3. Pay attention – Regardless of multitasking ability, it is bad practice to become distracted when someone is speaking. Instead, pop down any mobile devices and engage fully, taking in all the conversation has to offer.

4. Do not talk – It is important when listening, to fully do so. It is easy to shut a person down with questions or feedback, but instead allow the other person time to speak and relay their information and opinions before responding.

Complete One offer mentoring services to local entrepreneurs and a  common topic that often arises is how to improve listening skills, and the impact on personal relationship development. “When looking after another brand's customers, it is crucial to gather a full understanding of a consumer’s situation to maximise customer experience and build a positive relationship. Our independent contractors are developing new skills in listening and evaluating a client’s needs,” says Glen Lowe’s Managing Director of Complete One.

Complete One is an outsourced sales and marketing firm based in Newcastle. The company specialises in a personalised form of direct marketing, which allows them to make long-lasting connections with consumers on behalf of their clients’ brands. By utilising the human element, Complete One can deliver marketing strategies with ‘the personal touch’.  

Source:

http://addicted2success.com/success-advice/5-listening-skills-of-extremely-successful-people/

Date Published:  18th November 2016

Complete One host tutorial on how to become an exceptional leader

Since their inception in 2012, Complete One have extended their market reach across the UK and acquired new clients to their portfolio. Managing Director, Glen Lowes attributes much of the firm’s success to the fact that they laid strong leadership foundations right from the offset. 

This week, Managing Director at Complete One, Glen Lowes hosted a business tutorial, focusing on what it takes to become an exceptional leader. 

1. Inspire and motivate others

Mr Lowes states that great leaders create a vision of the future and talk about the bigger picture in order to galvanise and motivate their team to work together to achieve a common goal. The best leaders know what buttons to push to inspire and motivate their team to get the best results. 

2. Integrity and honesty

At Complete One they encourage integrity and honesty. "Great leaders are completely transparent; they stay true to their promises, they do what they say they are going to do and they walk their talk," said Mr Lowes. The entrepreneur and business owner argues that honesty is crucial in business. “Sometimes people won’t like what you have to say, but honest and constructive feedback is what will help people to develop.” 

3. Builds relationships

Success in business requires solid relationships claims Complete One. Business is built on a solid foundation of relationships and trust. The sales and marketing specialists state that budding entrepreneurs and business owners must take time to build relationships with members of their team, customers, business partners and associates. The stronger a business professional’s relationships are, the better they will be as a leader.

4. Drive results

The best leaders are never satisfied with the position they are in and they are always striving to make things happen. Complete One claims that great leaders possess a high level of perseverance and drive,and that they can be counted on to get things done.

5. Develops others

At Complete One they are committed to the development of the people they work with and Mr Lowes states that the most effective leaders recognise the importance of developing others. At Complete One they take time every day to assist their staff and contractors to learn develop their business acumen. They believe that education is the biggest component for success and they invest a lot of time to help assist everyone they work with to expand their knowledge and skill-set. The investment of time into people will inspire the next generation of leaders. 

“Leadership is something we put a real emphasis on at Complete One. Encouraging people to take charge and lead by example,” said Managing Director, Glen Lowes. 

Complete One is an outsourced sales and marketing firm based in Newcastle. The firm specialises in a personalised form of direct marketing which allows them to make long-lasting connections with consumers on behalf of their clients’ brands. Complete One believes that their commitment to developing leaders has been the catalyst for their success.  

SOURCE: http://www.inc.com/peter-economy/top-10-skills-every-great-leader-needs-to-succeed.html

Date Published: 17th November 2016

 

Complete One MD Glen Lowes flies out to LA for Reconnaissance Mission

Managing Director at Complete One, Glen Lowes flew out to LA last week to spend time with one of the leading sales and marketing professionals in the industry. 

Glen jetted out to Los Angeles to spend 5 days in the company of one of the most prominent professionals in direct sales and marketing industry.  The trip was planned back in May during the 2016 Black Tie Awards Gala in London where Glen received a prestigious accolade, picking up the 20/20 Overall Performance Award. 

Travelling over 5000 miles, during the 5-day trip Glen spent the majority of his time at a marketing agency in Orange Country, California.  California is the seventh biggest economy in the world, and the largest in the US.  With a population of 3 million, Orange County is a great location for recruitment due to its deep talent pool.  Glen got first hand experience of how the individual ran his business day to day, his schedule, critical conversations, motivational meetings, development workshops, and team building sessions.  It wasn’t all business though; Glen got to bask in the sunshine of Orange County, visiting Huntington Beach, as well as visiting other notable landmarks the OC had to offer.    

Glen is committed to continued personal development as he recognises that this is crucial to the success of Complete One.  He takes advantage of every opportunity to expand his network and to learn from fellow professionals.  During his time in LA he spent time with many budding entrepreneurs and business owners, and got to experience how the industry works in the US.  The trip allowed Glen to form new networking connections and solidify some he made at the Awards Gala. 

At Complete One they have big goals for 2016 as they look to extend their market reach into new cities and break the £1million turnover barrier.  The trip to LA provided great insight for Glen, getting to experience the habits and routine of someone who has experience of coaching and mentoring hundreds of entrepreneurs, overseeing over multiple offices and expansion into multiple cities and countries. 

“The trip proved to be a huge success and we have made plans to make it a quarterly event.  It’s always really constructive to experience how someone else operates, and having the chance to pick their brain.  I can’t wait to go back!” said Glen. 

Complete One is an award winning events promotions firm based in the heart of Newcastle City Centre.  Since they launched in 2012 they have extended their market reach into Glasgow, Edinburgh and Sheffield. Their expertise lies in increasing market share and raising brand awareness for their clients, through face-to-face promotional marketing and sales campaigns at events and venues throughout the North East.  2015 was a record breaking for the firm, and they have massive goals for this year as they look to continue that momentum.  The trip to Los Angeles was both informative and educational and Glen is positive that it will help the firm to achieve their goals.