Complete One: Why being a good listener is vital to becoming successful in business

Sales and marketing specialists Complete One urge people to fine-tune their listening skills to maximise potential success rates.

Newcastle-based Complete One are confident that fine-tuning listening skills can enhance personal success across a variety of business situations. When building relationships and networking within business activities, professionals can be too keen to promote their abilities and accomplishments - it's important to understand the real asset they have is to listen and take an interest in those around them to achieve strong business links.

Complete One share their top tips on enhancing those listening skills:

1. Make eye contact – When establishing or maintaining a new relationship, it is crucial to engage and collect a better understanding of a given situation. A clear indicator of interest in a conversation is good eye contact and NVC (non-verbal communication). The firm is confident that personal connections will be enhanced if eye contact and NVC is kept positive during a discussion.

2. Only ask one question at a time – When listening to a conversation, it is good practice to wait until the end to ask any inquiries to avoid too many interruptions or redundant questions that would instead be covered by the speaker. When raising queries, Complete One believe it is important to only challenge one at a time.

3. Pay attention – Regardless of multitasking ability, it is bad practice to become distracted when someone is speaking. Instead, pop down any mobile devices and engage fully, taking in all the conversation has to offer.

4. Do not talk – It is important when listening, to fully do so. It is easy to shut a person down with questions or feedback, but instead allow the other person time to speak and relay their information and opinions before responding.

Complete One offer mentoring services to local entrepreneurs and a  common topic that often arises is how to improve listening skills, and the impact on personal relationship development. “When looking after another brand's customers, it is crucial to gather a full understanding of a consumer’s situation to maximise customer experience and build a positive relationship. Our independent contractors are developing new skills in listening and evaluating a client’s needs,” says Glen Lowe’s Managing Director of Complete One.

Complete One is an outsourced sales and marketing firm based in Newcastle. The company specialises in a personalised form of direct marketing, which allows them to make long-lasting connections with consumers on behalf of their clients’ brands. By utilising the human element, Complete One can deliver marketing strategies with ‘the personal touch’.  

Source:

http://addicted2success.com/success-advice/5-listening-skills-of-extremely-successful-people/

Date Published:  18th November 2016

Complete One Examines the Bizarre Rise of Presenteeism

After a new report revealed that in the UK, the number of people ‘faking the extent of their workloads’ is rising. Complete One has investigated the bizarre trend and delved into the reasons behind this Presenteeism.

A new study revealed that it has become common practice for many people in the UK to work more hours than actually required. In fact, according to a YouGov poll commissioned by global technology company Ricoh, 67 percent of 18 to 26 year olds have confessed to staying late at work after their contracted hours. In other words, over 1.1 million young professionals in the UK fake the amount of their workload. Direct marketing firm Complete One insists that this extent of presenteeism costs businesses a lot of money, however it could be avoided by looking at the reasons why people prefer to stay at work longer than necessary and evaluating current opportunities.

Research also reveals that 39 percent of 18 to 26 years olds feel that working away from the office could have a negative impact on their career progression. In addition to that, 41 percent of young professionals replied that they are under the impression that their bosses favour workers who stay longer at work. “Of course working extra time shows commitment to the company,” says Complete One. “However, it is important to understand why the work load is impossible to manage in the required hours. Productivity doesn’t necessarily increase when staying longer,” adds a spokesperson of Complete One. Working long hours can lead to burnout, stress and loss of motivation; all of which are productivity killers.

The firm believes that in order to manage presenteeism effectively, businesses need to leave the old-fashioned work etiquette behind and start thinking outside the box. Complete One urges businesses to become more flexible and create opportunities in line with performance rather than just presence.

Based in Newcastle Upon Tyne, Complete One is one of the fastest growing outsourced sales and marketing companies in the North East of the country. In order to eliminate presenteeism and continuously achieve business growth, the firm focuses on offering plenty of opportunities to their contractors to shine and develop their skills. Complete One provides guidance and support and helps their contractors to improve their time management skills and maintain momentum, allowing them to obtain a healthier work-life balance.

With big goals in mind for the remaining year, Complete One is looking to extend their market reach into four new cities and break the £1 million turnover barrier.

Source:http://www.ricoh.co.uk/about-ricoh/news/2016/the-age-of-presenteeism-uk-young-professionals-admit-to-faking-workloads.aspx