Social
Media is simply a new marketing platform companies can use to
increase their exposure and build an audience. Sites such as
Facebook, Twitter and Pinterest, just to name a few, generate
millions of traffic on a daily basis. The exposure companies can
garner, almost in an instant, illustrates the power of social media
and the influence it can have has become undeniable.
Complete
One examine the benefits of social media marketing;
Brand
Recognition -
Consumers
purchase decisions are often influenced by brand recognition. You
only need to take a look at Coca-Cola's advertising budget to see how
incredibly important brand recognition is. They are one of the most
recognisable brands in the world and yet they still continue to spend
an average of $2.5 billion every year on advertising. Social media
is an extremely powerful brand-building
tool. With social media, you can control how you want to position
your company and what you want people to know about what you do. It
allows you to build a reputation for your brand around your company’s
values, benefits, and advantages.
Customer
Service
- If you are looking for a way to field customer comments, concerns,
and questions, then social media to be extremely beneficial.
Customers using one of the common platforms like Facebook or Twitter
can easily communicate directly with you, and you can quickly answer
them in a public format that lets other customers see your
responsiveness.
Influence
- As
your following increases, your influence grows. Having a substantial
social media audience creates a snowball effect that can attract new
customers, clients and other business opportunities. It’s a bit
like when you see a crowd hovered around something, you can’t help
but want to see what all the fuss is about, so a large audience will
only attract more interest.
According
to the 2013 Social Media Marketing Industry Report conducted by
Social Media Examiner; 89% of respondents said that social media
marketing has generated more business exposure and 64% saw lead
generation increase by using social media 6 hours or less per day.
These
statistics illustrate the tremendous influence social media can have
and how important it is for companies to incorporate it into their
marketing strategy.
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